We appreciate your business, and to show our appreciation we offer a 10 day No Questions asked guarantee. If at any time you are unsatisfied with your purchase within 30 days of receipt you can return the unopened products to Best Value Medical and receive a full refund (less shipping expenses). We feel that the vast majority of customers will be satisfied with this ample time frame for product returns.
You also have 30 days to return an item that is defective or shipped in error, which in case we will refund shipping and apply a credit of the full cost to your account OR replace those products with factory new products.
- Products must be returned unopened.
- Best Value Medical requires that the customer use a trackable shipping option (UPS, FedEx, or USPS Priority Mail with a tracking number) when returning merchandise.
- We are not responsible for items lost in transit during a return.
- Manufacturers seal must be unbroken.
- Please package items securely to avoid damage. Customer is solely responsible for any damage incurred during return shipping.
- Include original e-mail invoice and RMA Form in package with merchandise. Packages without an RMA will not be exchanged.
- For returns, the customer is responsible for shipping to Best Value Medical, however for replacement items we will pay for shipping back to the customer.
If we decide to accept a return after the 30 day window (which will be reviewed on a case by case basis and only granted for long term customers or extreme circumstances), those returns are subject to a 15% restocking fee.
Best Value Medical wants to keep our customers happy and will do what we can to remedy your situation. If you have any questions or concerns that aren’t covered by our guarantee, please use our contact page to reach our customer care team directly so we can try to make your experience with us a pleasant one.
How to Process Your Return
- Contact Best Vale Medical to receive an RMA form and number.
- Package your products with RMA Form for return shipment and mail them to
Best Value Medical ATTN: Return Department1358 Watergap RD Prestonsburg KY, 41653
- Save Tracking number for BVM staff reference